Information
Terms and conditions
1. General informations
These terms and conditions are valid for shopping in the internet shop Pulaumi (www.pulaumi.es). They include and define the rights and responsibilities of the seller (Pulaumi) and the buyer (customer).
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
By purchasing products on this website the buyer agrees with the below terms and conditions, which apply to all relations between the seller and the buyer (concluding a lease contract) and also for potential complaints on products.
We kindly advise you to read our terms and conditions carefully before ordering any products from Pulaumi.
2. Acceptance of your order
Once an order is placed you will receive an email from us confirming the purchase and payment. The order may be canceled by the buyer via email ([email protected]) within 24 hours after purchase. The seller reserves the right not to accept buyer’s order if the required goods are not available for longer period or if the contact details are not properly completed by the buyer, or if Pulaumi is unable to obtain authorization for payment.
3. Price of products
The prices are listed with individual items. All prices are excluding the costs for delivery which will vary depending in the final destination.
4. Payment and delivery options.
1.VISA/MASTERCARD ( redirect through PAYPAL) Postal registered mail.
2.PAYPAL (redirect through PAYPAL) Postal registered mail.
5. Delivery period
Pulaumi is obliged to deliver the products within the shortest period possible, depending on its availability in the store. We ship and deliver all national purchases via CORREOS, in case of international orders shipping and delivery will be undertaken by a different courier associated with Correos abroad. We would like to notify you that some countries might apply a CUSTOMS CLEARANCE FEE at delivery. Products will be shipped out within 3 working days after confirming the purchase.
Estimated delivery time is from:
- 3 to 5 working days within Canary Islands
- 5 to 7 working days within Spain mainland as national shipping
- 7-15 working days within the European Union
- 10-20 working days for International territory outside of Europe
Please keep in mind that we are based in the Canary Islands, and shipping inside and outside of Europe might take longer than average.
Because of our location Pulaumi cannot guarantee any precise delivery time.
6. Cancellation and returns
In accordance to the policy of Pulaumi you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to [email protected]. Seller’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes seller to hold the returned products as buyer’s solo risk and expense. Import is to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including the original receipt. Without of a invoice Pulaumi will not accept any returns. The return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for the products on buyer’s account within 10 days from the acceptance of the returned products.
7. Final provisions
All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest. These terms and conditions came into effect on 01.03.2022.
8. The right to form a complaint
If the purchased products are damaged, the buyer has the right to form a complaint. It is necessary for the products to be clean, complete and in compliance with general hygiene principles. The buyer is compulsory to use the goods according to the generally known rules, as well as according to the requirements determined for the use and treatment of goods in compliance with its natural lifespan.
How to form a complaint
You can make a complaint in writing, by email to [email protected]. The reclaimed products can be delivered by your nearest postal service or by a courier. The complaint must contain written description of the damage, which is a subject of the complaint and the purchase receipt.
9. Seller’s responsibility
The seller is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. The seller is also responsible for the imperfections, which occurred during guarantee period. The seller is not responsible in case following defects might occur:
a) if the defect was caused by the buyer
b) if the buyer was given a discount on the product or the product was on sale at the time of the purchase
c) If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
d) If the goods were damaged due to unprofessional manipulation
e) if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
Once the complaint is accepted, a letter of complaint is issued containing the date of acceptance, what kind of goods is reclaimed, when and where the goods were purchased, what defect has occurred and the price of the goods at the purchase. The letter of complaint is sent to the buyer by e-mail. The seller has to examine the reclaimed goods and decides about the complaint, in more complicated cases it may take up to three days. The seller settles the complaint up to 30 days.
10. Guarantee period
The guarantee period is 3 months from the acceptance of goods unless stated differently on the product, on the packaging or in the guarantee letter. If the claim is provided with repair, guarantee period is extended for the time from the fulfillment of claim to the day, when the consumer is compulsory to take over the goods, even if they did not. If the complaint is provided with exchange of the products, new guarantee period runs from the date when the products were delivered, respectively sent to the buyer. If the complaint of defective goods is not applied within the guarantee period, the law of liability for defects expires. The buyer will be informed about the complaint in person via email to [email protected].
11. The protection of personal data
Pulaumi takes great care of our clients and we realize that Internet shopping requires a large amount of trust. For more information, please, read our PRIVACY POLICY.
We always do our best to accommodate the demands of our customers and work to give the best outcome in all cases.
Privacy policy
General informations
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
At our Pulaumi website, we respect your privacy and are committed to protecting it. This policy explains how we collect, use, and share your personal information when you visit our website or purchase products from us. By using our website or purchasing our products, you agree to the terms of this Privacy Policy.
Information We Collect
When you visit our website or purchase products from us, we may collect the following information:
- Personal Information: such as your name, email address, phone number, billing and shipping address, payment information, credit card information and other contact details.
- Usage Information: such as your IP address, device information, browser type, and other information about how you use our website.
- Cookies and Similar Technologies: we may use cookies, web beacons, and other similar technologies to collect information about your browsing activities on our website.
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders.
- Communicate with you about your orders, our products, and promotions.
- Improve our website and products.
- Prevent and detect fraud and abuse.
We may also use your information for other purposes that are consistent with the above and that are permitted by law.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Our service providers: we may share your information with third-party service providers who perform services on our behalf, such as processing payments, fulfilling orders, and providing customer support.
- Legal and regulatory authorities: we may share your information with law enforcement or regulatory authorities if required by law, court order, or other legal process.
Your Rights
You have the right to access, correct, or delete your personal information that we hold. You also have the right to object to or restrict certain types of processing of your personal information. To exercise these rights, please contact us using the contact information provided below.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, please note that no security measures are 100% foolproof, and we cannot guarantee the security of your personal information.
Changes to this Policy
We may update this Privacy Policy from time to time. We will post the updated policy on our website and notify you of any material changes.
Estimated delivery time is from:
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us using the information below:
Email: [email protected]
Cookies
What are cookies?
Our website https://www.pulaumi.es uses Cookies. Cookies are files sent to a browser by a web server to record a user’s activities on a specific website. The primary purpose of cookies is to facilitate a user’s faster access to selected services. In addition, cookies personalize the services offered by the Website, making it easier and offering each user information that is of interest or may be of interest to them, based on their use of the Services.
The Website uses cookies to personalize and facilitate user navigation to the maximum extent. Cookies are only associated with an anonymous user and their computer and do not provide references that allow personal data of the user to be deduced. Users can configure their browser to notify and reject the installation of cookies sent by the Website, without affecting the user’s ability to access the contents of the website. However, it should be noted that the quality of the Website’s performance may decrease.
Registered users, those who register, or those who have logged in, may benefit from more personalized services oriented to their profile, thanks to the combination of data stored in cookies with personal data used at the time of their registration. Such users expressly authorize the use of this information for the indicated purpose, without prejudice to their right to reject or disable the use of cookies.
Likewise, the Website may know all the services requested by users so that they can provide or offer information appropriate to the tastes and preferences of each user.
What types of cookies are there?
Cookies, based on their duration, can be divided into:
- “Session cookies”: The first ones expire when the user closes the browser.
- “Persistent cookies”. The second ones expire depending on when the objective for which they serve is fulfilled (for example, for the user to remain identified in the Services) or when they are manually deleted.
Additionally, based on their objective, cookies can be classified as follows:
- Performance cookies: This type of cookie remembers your preferences for the tools found in the services, so you do not have to reconfigure the service every time you visit. For example, this typology includes:
- Volume settings for video or sound players.
- Video transmission speeds that are compatible with your browser.
- Geolocation cookies: These cookies are used to find out in which country you are located when you request a service. This cookie is totally anonymous and is only used to help orient the content to your location.
Registration cookies
Registration cookies are generated once the user has registered or subsequently opened their session and are used to identify them in the services for the following purposes:
- Keep the user identified so that if they close a service, the browser, or the computer and later re-enter the service, they will continue to be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be suppressed if the user clicks the “log out” functionality, so that this cookie is deleted and the next time the user enters the service, they will have to log in to be identified.
- Check if the user is authorized to access certain services, for example, to participate in a contest.
Analytical cookies
Every time a user visits a service, an external provider’s tool generates an analytical cookie on the user’s computer. This cookie, which is only generated on the visit, will serve on future visits to the Web Services to anonymously identify the visitor. The main objectives pursued are:
Weborama: http://www.weborama.com/e-privacy/our-commitment/
What cookies do we use?
In particular, for navigation on the Website https://www.pulaumi.es the following cookies are used:
Analytics:
Google Analytics: https://policies.google.com/technologies/partner-sites
Other:
Facebook Pixel: https://www.facebook.com/about/privacy/update
Facebook Adds: https://www.facebook.com/privacy/policy/
How to disable Cookies?
It is usually possible to stop accepting browser Cookies or stop accepting Cookies from a particular service.
All modern browsers allow you to change your Cookie settings. These settings are usually found in the “options” or “preferences” menu of your browser. You can also configure your browser or email manager and install free add-ons to prevent Web Bugs from being downloaded when opening an email.
The Web offers guidance to the User on how to access the Cookie settings menu and, where appropriate, private browsing in each of the main browsers:
– Internet Explorer: Tools -> Internet Options -> Privacy -> Settings.
For more information, you can consult Microsoft support or the browser’s Help section.
- Firefox: Tools -> Options -> Privacy -> History -> Custom Settings.
- Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings.
- Safari: Preferences -> Security.
For more information, you can consult Apple support or the browser’s Help section.
Can changes to the Cookie Policy occur?
The Web may modify this Cookie Policy based on legislative or regulatory requirements or in order to adapt this policy to the instructions issued by the Spanish Data Protection Agency. Therefore, it is recommended that users visit it periodically.
When significant changes are made to this Cookie Policy, they will be communicated to users either through the website or via email to registered users.
If you want to obtain more information regarding the configuration of different browsers, click on the one you want to know about:
Cancelations and returns
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
In accordance to the policy of Pulaumi you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to [email protected].
Pulaumi’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes Pulaumi to hold the returned products as buyer’s risk and expense. Importantis to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including.
We recommend that the items are sent to us by the Postal Company. All shipping costs are borne by the buyer – the return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied Pulaumi is obliged to send back the money for the products on buyer’s account within 14 days from the acceptance of the returned products.
Pulaumi do not accept returns on SALE items.
Shipping costs are non-refundable.
For more info about Cancellation, returns and COMPLAINT read TERMS AND CONDITIONS.
Our responsibility
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
Pulaumi is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. Pulaumi is also responsible for the imperfections, which occurred during guarantee period.
he seller is not responsible in case following defects might occur:
- if the defect was caused by the buyer
- if the buyer was given a discount on the product or the product was on sale at the time of the purchase
- If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
- If the goods were damaged due to unprofessional manipulation
- if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
For more info read OUR POLICY.
Shipping
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
Pulaumi is obliged to deliver the products within the shortest period possible, depending on its availability in the store. We ship and deliver all national purchases via CORREOS, in case of international orders shipping and delivery will be undertaken by a different courier associated with Correos abroad. We would like to notify you that some countries might apply a CUSTOMS CLEARANCE FEE at delivery.
Products will be shipped out within 3 working days after confirming the purchase.
Estimated delivery time is from:
3 to 5 working days within Canary Islands
5 to 7 working days within Spain mainland as national shipping
7-15 working days within the European Union
10-20 working days for International territory outside of Europe
Please keep in mind that we are based in the Canary Islands, and shipping inside and outside of Europe might take longer than average.
Because of our location Pulaumi cannot guarantee any precise delivery time.
When your purchase has been shipped you will receive an e-mail with information and your tracking number. Follow your package by using your tracking number and the link below:
https://www.correos.es/es/en/tools/tracker/items
PULAUMI IS NOT RESPONSIBLE IN CASE OF DELAYED DELIVERY CAUSED BY POSTAL SERVICE or LOST/STOLEN PACKAGES.
In case of any problems with your shipping or questions and doubts about delivery you can contact with us using the contact form on our website or sending us e-mail on [email protected].
All prices of garments on our website are excluding the costs for delivery which will vary depending in the final destination.IGIC (Canary Island Indirect Tax) is included in the price.
PRICES OF SHIPPING:
- Canary Islands: 5,00 euros
- Spain: 7,00 euros
- Austria, Belgium, Switzerland, Germany, Denmark, France, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden: 11,00 euros
- Czech Republic, Slovakia, Estonia, Lithuania, Latvia, Poland, Russia, Slovenia,Turkey: 13,00 euros
- Rest of countries: 30,00 euros
For more info about prices and payments read OUR POLICY.
The order can be cancelled within 24 hours after the purchase has been done (for more info read OUR POLICY or CANCELLATIONS and RETURNS)
