Information
Terms and conditions
1. General informations
These terms and conditions are valid for shopping in the internet shop Pulaumi (www.pulaumi.es). They include and define the rights and responsibilities of the seller (Pulaumi) and the buyer (customer).
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
By purchasing products on this website the buyer agrees with the below terms and conditions, which apply to all relations between the seller and the buyer (concluding a lease contract) and also for potential complaints on products.
We kindly advise you to read our terms and conditions carefully before ordering any products from Pulaumi.
2. Acceptance of your order
Once an order is placed you will receive an email from us confirming the purchase and payment. The order may be canceled by the buyer via email ([email protected]) within 24 hours after purchase. The seller reserves the right not to accept buyer’s order if the required goods are not available for longer period or if the contact details are not properly completed by the buyer, or if Pulaumi is unable to obtain authorization for payment.
3. Price of products
The prices are listed with individual items. All prices are excluding the costs for delivery which will vary depending in the final destination.
4. Payment and delivery options.
1.VISA/MASTERCARD ( redirect through PAYPAL) Postal registered mail.
2.PAYPAL (redirect through PAYPAL) Postal registered mail.
5. Delivery period
Pulaumi is obliged to deliver the products within the shortest period possible, depending on its availability in the store. We ship and deliver all national purchases via CORREOS, in case of international orders shipping and delivery will be undertaken by a different courier associated with Correos abroad. We would like to notify you that some countries might apply a CUSTOMS CLEARANCE FEE at delivery. Products will be shipped out within 3 working days after confirming the purchase.
Estimated delivery time is from:
- 3 to 5 working days within Canary Islands
- 5 to 7 working days within Spain mainland as national shipping
- 7-15 working days within the European Union
- 10-20 working days for International territory outside of Europe
Please keep in mind that we are based in the Canary Islands, and shipping inside and outside of Europe might take longer than average.
Because of our location Pulaumi cannot guarantee any precise delivery time.
6. Cancellation and returns
In accordance to the policy of Pulaumi you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to [email protected]. Seller’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes seller to hold the returned products as buyer’s solo risk and expense. Import is to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including the original receipt. Without of a invoice Pulaumi will not accept any returns. The return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied the seller is obliged to send back the money for the products on buyer’s account within 10 days from the acceptance of the returned products.
7. Final provisions
All changes of these general terms will be done in the written form only and will be published on the seller’s website by the day they come into force at the latest. These terms and conditions came into effect on 01.03.2022.
8. The right to form a complaint
If the purchased products are damaged, the buyer has the right to form a complaint. It is necessary for the products to be clean, complete and in compliance with general hygiene principles. The buyer is compulsory to use the goods according to the generally known rules, as well as according to the requirements determined for the use and treatment of goods in compliance with its natural lifespan.
How to form a complaint
You can make a complaint in writing, by email to [email protected]. The reclaimed products can be delivered by your nearest postal service or by a courier. The complaint must contain written description of the damage, which is a subject of the complaint and the purchase receipt.
9. Seller’s responsibility
The seller is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. The seller is also responsible for the imperfections, which occurred during guarantee period. The seller is not responsible in case following defects might occur:
a) if the defect was caused by the buyer
b) if the buyer was given a discount on the product or the product was on sale at the time of the purchase
c) If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
d) If the goods were damaged due to unprofessional manipulation
e) if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
Once the complaint is accepted, a letter of complaint is issued containing the date of acceptance, what kind of goods is reclaimed, when and where the goods were purchased, what defect has occurred and the price of the goods at the purchase. The letter of complaint is sent to the buyer by e-mail. The seller has to examine the reclaimed goods and decides about the complaint, in more complicated cases it may take up to three days. The seller settles the complaint up to 30 days.
10. Guarantee period
The guarantee period is 3 months from the acceptance of goods unless stated differently on the product, on the packaging or in the guarantee letter. If the claim is provided with repair, guarantee period is extended for the time from the fulfillment of claim to the day, when the consumer is compulsory to take over the goods, even if they did not. If the complaint is provided with exchange of the products, new guarantee period runs from the date when the products were delivered, respectively sent to the buyer. If the complaint of defective goods is not applied within the guarantee period, the law of liability for defects expires. The buyer will be informed about the complaint in person via email to [email protected].
11. The protection of personal data
Pulaumi takes great care of our clients and we realize that Internet shopping requires a large amount of trust. For more information, please, read our PRIVACY POLICY.
We always do our best to accommodate the demands of our customers and work to give the best outcome in all cases.
Privacy policy
General informations
This privacy policy for Michala Olearova (“We”, “Us” or “Our”) tells you how we may collect, use and share your information when you visit our website https://www.pulaumi.es/ .
We appreciate your decision to use our website https://www.pulaumi.es/ and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
When we collect information, we do so to ensure that you get to experience our service seamlessly. For that, we collect the following information. Some are your personal information and some are your sensitive personal information.
The personal information that we collect about you are the following:
- Name
- Email address
How do we collect such information?
We may use any of the following three ways to get information about you.
- The information that you give us
- The information that we automatically collect from you
- Information that we collect from third parties
Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.
a. The information that you give us
When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.
b. The information that we automatically collect from you
When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.
c. Information that we collect from third parties
These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.
Cookies and similar technologies
Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
For more information about cookies and similar technologies, please visit our cookie policy .
Do not track requests
We respond to “do not track” requests in the following manner:
Our website does not currently respond automatically to Do Not Track (DNT) signals sent by web browsers. Visitors can manage their cookie preferences through our cookie consent banner and browser settings. Non-essential cookies are only used with the visitor’s prior consent, which can be withdrawn at any time.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.
- To provide and maintain service
- To perform a contract with us
- To contact the user
How long do we retain your information?
We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Sale/sharing of information
We do not sell or share the information we collect from our users.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address:
Michala Olearova
Calle Tahona 8
Lajares, 35650
Las Palmas
Spain
Email address: [email protected]
Link to our contact page: https://www.pulaumi.es/
Cancelations and returns
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
In accordance to the policy of Pulaumi you, as a buyer, have 5 days after receiving the package to return the purchased product in its full condition. The buyer has the right to return the product by writing an email to [email protected].
Pulaumi’s permission must be obtained in writing before any of its products may be returned to it by buyer. If products are returned without such permission, buyer authorizes Pulaumi to hold the returned products as buyer’s risk and expense. Importantis to include number of products that are being returned and also the date of the purchase. Products must be returned complete, undamaged and unused, in the same packaging as received including.
We recommend that the items are sent to us by the Postal Company. All shipping costs are borne by the buyer – the return of the product are at the buyer’s expense. We always recommend you to insure the parcel. No cash on delivery is accepted when returning the goods. When all of the above conditions are satisfied Pulaumi is obliged to send back the money for the products on buyer’s account within 14 days from the acceptance of the returned products.
Pulaumi do not accept returns on SALE items.
Shipping costs are non-refundable.
For more info about Cancellation, returns and COMPLAINT read TERMS AND CONDITIONS.
Our responsibility
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
Pulaumi is responsible for the quality of the products and their properties must answer the demands, legal principles and the purpose. Pulaumi is also responsible for the imperfections, which occurred during guarantee period.
he seller is not responsible in case following defects might occur:
- if the defect was caused by the buyer
- if the buyer was given a discount on the product or the product was on sale at the time of the purchase
- If the goods were damaged due to improper use (i.e. contrary to the instructions for use)
- If the goods were damaged due to unprofessional manipulation
- if the color of the material does not exactly correspond with the color on the internet according to which the product was purchased
For more info read OUR POLICY.
Shipping
General
Seller:Name: Michala Olearova ID: X9962139B, Calle Tahona 8 Lajares 35650, Spain
Email: [email protected]
Pulaumi is obliged to deliver the products within the shortest period possible, depending on its availability in the store. We ship and deliver all national purchases via CORREOS, in case of international orders shipping and delivery will be undertaken by a different courier associated with Correos abroad. We would like to notify you that some countries might apply a CUSTOMS CLEARANCE FEE at delivery.
Products will be shipped out within 3 working days after confirming the purchase.
Estimated delivery time is from:
3 to 5 working days within Canary Islands
5 to 7 working days within Spain mainland as national shipping
7-15 working days within the European Union
10-20 working days for International territory outside of Europe
Please keep in mind that we are based in the Canary Islands, and shipping inside and outside of Europe might take longer than average.
Because of our location Pulaumi cannot guarantee any precise delivery time.
When your purchase has been shipped you will receive an e-mail with information and your tracking number. Follow your package by using your tracking number and the link below:
https://www.correos.es/es/en/tools/tracker/items
PULAUMI IS NOT RESPONSIBLE IN CASE OF DELAYED DELIVERY CAUSED BY POSTAL SERVICE or LOST/STOLEN PACKAGES.
In case of any problems with your shipping or questions and doubts about delivery you can contact with us using the contact form on our website or sending us e-mail on [email protected].
All prices of garments on our website are excluding the costs for delivery which will vary depending in the final destination.IGIC (Canary Island Indirect Tax) is included in the price.
PRICES OF SHIPPING:
- Canary Islands: 5,00 euros
- Spain: 7,00 euros
- Austria, Belgium, Switzerland, Germany, Denmark, France, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Portugal, Sweden: 11,00 euros
- Czech Republic, Slovakia, Estonia, Lithuania, Latvia, Poland, Russia, Slovenia,Turkey: 13,00 euros
- Rest of countries: 30,00 euros
For more info about prices and payments read OUR POLICY.
The order can be cancelled within 24 hours after the purchase has been done (for more info read OUR POLICY or CANCELLATIONS and RETURNS)